Returns & Exchanges

At Demel, we take pride in the artisanal quality of our confectionery and pastries; if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our products, we cannot accept returns for food items that have been opened or tampered with.

Return Process

• 1.
  Contact Support

  Notify our customer service team within 48 hours of delivery if there is an issue with your order, providing your order number and photos of the items.

• 2.
  Review Process

  Our quality assurance team will review your claim to determine if a replacement or refund is eligible based on the condition of the perishable goods.

• 3.
  Secure Packaging

  If a return of non-perishable gift items is authorized, please repackage the products in their original Demel signature packaging to prevent damage during transit.

• 4.
  Resolution

  Once your claim is approved, we will initiate a replacement shipment or issue a full refund to your original payment method within 5-7 business days.