Frequently Asked Questions
Everything you need to know about our gourmet treats and delivery.
How do you ensure the freshness of your food products?
All Demel products are prepared daily using premium ingredients. We use specialized, temperature-controlled packaging and expedited shipping to ensure your order arrives in peak condition.
What is your shipping policy for perishable items?
We offer express shipping for all perishable goods. Orders placed before 12:00 PM are typically processed the same day to minimize transit time.
Do you offer options for specific dietary requirements?
Yes, we provide a variety of gluten-free, vegan, and nut-free options. Please check the 'Dietary Information' section on each product page for detailed ingredient lists.
Can I return a food item if I change my mind?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team immediately for a replacement or refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you provide international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery times vary by country and are calculated at checkout based on the weight and destination of your order.